Do you test on animals?
We test on real people, not animals. All ingredients are 100% vegan-friendly and cruelty-free.
How long is the shelf life? Can the products change color?
All of our products can be used for 12 months after opening. When remained sealed, they maintain a 24-month lifespan. However, for oil-based or SPF products like our Great Barrier Relief and Beet The Sun SPF 50+ PA++++, we recommend that you use them regularly once opened as exposure can compromise the product's efficacy over time. Additionally, please note that prolonged exposure to high temperatures, humidity and exposure to sunlight or air may adversely impact any formulation.
All KraveBeauty products are free of artificial coloring, so the color of the products may vary by batch or even change over time. Rest assured, this does not affect the integrity of the product and remains completely safe for your skin.
Are KraveBeauty products suitable for sensitive skin?
Our products are developed by and for people with sensitive skin, so you won’t find any irritants or potential allergens in our formulations. However, as everyone's skin is different and sensitivity is caused by various factors, your skin may react differently to a product than your friend's might.
Will there be more products in the range?
Our goal will never be to have the widest collection. We simply want to create products that have personality, purpose and are blended with ingredients that your skin really deserves and craves. Only when we've met these criteria and found a true need will we be releasing more products.
That is not to say we aren't keeping busy. We are currently developing two different types of moisturizers, a sunscreen and a supplement product that aims to restore the skin's epidermal barrier function.
Are KraveBeauty skincare products "all natural"?
We don’t believe in the idea that all natural skincare is necessarily always better for the skin because that isn’t the truth. Some natural ingredients, like lavender or grapefruit oil, often used as fragrance-enhancers are potential sensitizers and allergens, especially for those with sensitive skin.
Instead, we use naturally-derived ingredients that are safe and high in antioxidants and essential fatty acids, then combine them with lab-based technology to provide efficacy while still respecting your skin’s natural functionality.
All KraveBeauty products are free of fragrance and essential oils.
Where are your products made?
All KraveBeauty products are made in Korea. This simply allows us to access the highest grade of ingredients and to leverage the most sophisticated formulating technology in the industry.
Do I need a toner?
If it makes you and your skin feel good, then 100% yes. If you’re using it just because you’ve been told to do so, question it once again. Is it really helping your skin?
But you say you've heard some good things about pH balancing or clarifying toners?
We often think our skin needs to be squeaky clean and bacteria free, when in fact, this behaviour often leads to the disruption of the skin's natural, protective barrier. Be sure to take a good look at the formulation and ingredients, and make sure it's not just stripping away your skin's barrier that naturally protects and keeps your skin moisturized.
Can I skip cleansing in the morning?
Yes! Your skin isn't as "dirty" as you think. Limiting your cleansing is one of the easiest ways to restore your skin’s natural barrier function. If it feels like your skin built up some excess sebum since last night, give it a light (and quick!) wash with a hydrating cleanser.
When is the best time to test out products?
Do not shock your skin by introducing new products all at once. It’s best to slowly introduce them one at a time, so you can clearly test how your skin reacts to each individual product.
And avoid being experimental with skincare when your skin is vulnerable and reactive, for example, around our periods for us women.
Is it normal to break out after using Kale-lalu-yAHA?
This depends on the person. Some people go through a "purging" stage after incorporating AHA into their routine, some don't.
AHA accelerates the skin's cellular turnover rate, which results in a mannerism that almost pulls underdeveloped pimples to the surface faster. If you are patient and see the process through, there will be light at the end of the tunnel!
How long will my order take to arrive?
All KraveBeauty orders are fulfilled by the next business day. You will receive notification of this through a shipping confirmation email, which will contain your parcel's tracking code. Once this email is sent, you can expect your order to arrive within the times provided below. Please note that these are estimates, not guarantees.
If you selected standard shipping, your package will be delivered within an estimated 4-9 business days. If you selected expedited shipping, you can expect delivery time to be shortened to an estimated 2-4 business days. If you selected next day shipping, delivery time will be furthered shortened to an estimated 1-2 business days.
If you are shipping to other U.S. territories, shipping and delivery dates can exceed the noted amount. For specific questions, please reach out to email@example.com.
Please note that during holidays, new product launches and busier seasons, shipping times may be subject to delays. All KraveBeauty orders are shipped from New Jersey.
Do I qualify for free shipping?
We offer free shipping on orders of $40 or more!
Do you ship internationally?
As of now, we only ship to the US and South Korea. We’re trying our best to make international shipping possible. Stay tuned for updates on our Instagram @kravebeauty.
For all Korean orders, kindly visit; http://kravebeauty.co.kr/
RETURN AND CANCELLATION
Can I cancel my order?
We try to process your order as fast as we can. That means there’s little time to make adjustments or cancel the order. If you wish to cancel your order, please email us at firstname.lastname@example.org within 12 hours of placing your order with the order number and the subject line as "Cancellation".
What’s your return policy?
We claim full responsibility for any damage and/or defects, which must be reported to email@example.com upon delivery. Unfortunately, we do not offer refunds if a product didn’t work out for you. Any additional shipping and handling fees will not be covered unless there was an error on our end. Any refund orders that initially exceeded $40 and received free shipping will be refunded the total amount minus the initial shipping fee.
I received a wrong product!
We apologize for this inconvenience and take full responsibility for this mistake! Email us at firstname.lastname@example.org and we will get you the right product as soon as possible.
For Press inquiries please email: email@example.com.
If you have any further questions, please email us at firstname.lastname@example.org. We're a pretty small team so we will try to get back to you as fast as humanly possible! Thank you for your support and understanding.