A little about us:

Hi there! We’re KraveBeauty, a fast-growing K-Beauty–inspired skincare brand built for people who believe the industry can do better. Founded by beauty creator Liah Yoo and co-created with our passionate community, we’re here to Press Reset on the norms of beauty by putting skin health, sustainability, and humanity first.

We’re not just making skincare. We’re building a thoughtful, values-driven company from the inside out. That means rethinking how products are made, how teams collaborate, and how a beauty brand can show up for people and the planet. We’re a small but mighty team that moves with curiosity, creativity, and care.

We believe innovation happens when we slow down, listen to our skin, and lead with intention. If you’re excited to build something that truly matters, you’ll feel right at home here.

 

About this position:

As the Director of Operations at KraveBeauty, you will lead and scale the operational backbone of the business across global supply chain, inventory planning, logistics, fulfillment, retail operations, and systems infrastructure. This role will be critical in supporting the company’s next phase of growth as we expand from a primarily DTC and Amazon business into large-scale retail distribution.

You will own end-to-end operational strategy and execution, managing a complex international supply chain with the majority of manufacturing partners based in Korea. You will be responsible for building scalable processes that support rapid growth while balancing inventory health, operational efficiency, customer experience, and profitability.

This role requires a strong operator who combines strategic thinking with deep executional expertise. The ideal candidate has significant experience managing retail supply chains, leading S&OP processes, navigating international logistics, and building high-performing teams in fast-paced consumer brands.

Your work will directly influence the company’s ability to scale sustainably, launch successfully into major retail channels, and deliver exceptional customer experiences across every touchpoint.

 

Your Role & Responsibilities at KraveBeauty:

Supply Chain & Operations Leadership:

• Own and lead the company’s end-to-end global supply chain strategy across manufacturing, freight, warehousing, fulfillment, and retail distribution
• Develop scalable operational infrastructure and processes to support rapid growth, retail expansion, and international complexity
• Identify operational risks proactively and implement mitigation plans to minimize disruptions, delays, excess costs, and inventory liabilities
• Drive continuous improvement initiatives across systems, workflows, reporting, and cross-functional collaboration
• Establish operational KPIs and reporting cadences to improve visibility, accountability, and decision-making across the organization
• Partner closely with Finance, Product Development, Marketing, and Commercial teams to align operational plans with broader business objectives 

Supply & Demand Planning:

• Own the company’s forecasting and S&OP process across DTC, Amazon, and retail channels
• Develop robust demand planning models that incorporate sales trends, launches, promotions, retail expansion, seasonality, and inventory constraints
• Translate forecasts into production and procurement plans to ensure healthy inventory levels while minimizing excess and obsolescence
• Lead inventory strategy across all channels, balancing service levels, cash flow, and operational efficiency
• Build long-term capacity planning processes with manufacturing partners to support future growth

Global Supplier & Manufacturing Management:

• Lead relationships with global contract manufacturers, suppliers, and operational partners, particularly across Korea-based manufacturing operations
• Oversee production timelines, procurement planning, and inbound supply coordination to ensure on-time delivery and operational continuity
• Partner cross-functionally with Product Development and Marketing to support successful product launches and lifecycle management
• Drive supplier performance management, accountability, and operational excellence across key partners 

Logistics, Warehousing & Fulfillment:

• Oversee domestic and international logistics operations, including ocean, air, and ground freight management
• Manage relationships with 3PLs, freight forwarders, and warehouse partners to ensure operational excellence and SLA adherence
• Optimize fulfillment operations across DTC, Amazon, and retail channels to improve cost, speed, and customer experience
• Lead inventory reconciliation, warehouse optimization, and operational reporting processes
• Ensure all customs, import/export, and compliance documentation is accurate and executed efficiently

Retail Operations & Distribution:

• Lead operational readiness for major retail launches and ongoing retail distribution management
• Build scalable retail replenishment, allocation, compliance, and routing processes
• Partner closely with retail accounts and internal commercial teams to maintain strong in-stock performance and operational execution
• Ensure operational compliance with retailer requirements, routing guides, OTIF metrics, and inventory expectations
• Manage retail inventory flow and distribution planning to support successful launches and ongoing growth

Team Leadership & Cross-Functional Management: 

• Build, mentor, and develop a high-performing operations team as the business scales
• Create a culture of accountability, collaboration, continuous improvement, and operational excellence
• Effectively prioritize team resources and initiatives in a fast-changing environment
• Serve as a key operational leader across the organization, driving alignment and communication between departments and external partners

 

Personal Traits (does this sound like you?)  

• People describe you as strategic, highly organized, and calm under pressure
• You are both analytical and execution-oriented — able to zoom out strategically while staying close to operational details
• You are an exceptional problem-solver who proactively identifies risks and creates scalable solutions
• You thrive in fast-paced, high-growth environments where processes are constantly evolving
• You are highly collaborative and able to build strong cross-functional and external relationships
• You are a strong people manager who develops teams through mentorship, accountability, and clear communication
• You are comfortable making decisions with incomplete information and balancing competing priorities
• You have a growth mindset and continuously look for opportunities to improve systems, processes, and team performance
• You deeply understand and connect with the mission of KraveBeauty and believe in building thoughtful, impactful consumer products
• You personally believe in doing well by doing good 

 

Technical but Important Stuff:

• 8+ years of experience in operations, supply chain, or logistics roles within consumer brands, beauty, skincare, or CPG preferred
• Significant experience supporting large-scale retail distribution and retail operational compliance
• Strong expertise in supply & demand planning, inventory forecasting, and S&OP processes
• Experience managing global supply chains and overseas manufacturing partners, ideally within Asia/Korea-based manufacturing environments
• Deep understanding of freight, logistics, warehousing, and fulfillment operations across DTC, Amazon, and retail channels
• Proven experience managing and developing teams
• Strong analytical and operational financial acumen, including inventory management and cost optimization
• Experience working cross-functionally with Finance, Product Development, Commercial, and Customer Experience teams
• Comfortable building processes and systems from the ground up in a fast-paced startup environment
• Experience with Shopify, Amazon operations, ERP/inventory management systems, and operational reporting tools preferred

 

Job Information:

• Terms of employment: Full-Time
• Salary Range: $135,000 - $155,000 + bonus
• Location: NYC, in-office 2x / week

 

Benefits + Perks:

• Unlimited PTO
• 401K matching 
• Health insurance plan
• 100% employer-covered Vision, Dental, Life and AD&D insurance
• Commuter benefits & wellness perks
• Hybrid/Remote work schedule

 

Interested?

 

 

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of KraveBeauty not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.