Order processing is the time it takes from when you place your order on our site to when it gets packed up and shipped out. This usually takes 1-2 business days.

Once your order is placed, we have a very limited window to make any changes or cancellations. If you require an order change or cancellation, please let us know as soon as possible by sending us an email at hello@kravebeauty.com. We can't guarantee that we'll be able to catch your order before it gets to our warehouse for fulfillment, but we'll try our absolute best!

Please note that during holidays, new product launches, restocks, and promotions, order processing times may be subject to delays. We thank you in advance for your understanding!

Please note delivery times do not include order processing times.

Once your order ships, it will arrive to you in the following times listed below based on the shipping method selected:

U.S. Next Day Shipping
1~2 business days with UPS
U.S. Expedited Shipping
2~3 business days with UPS
U.S. Standard Shipping
4~9 business days with USPS

If you are shipping to Hawaii, Alaska, an APO/FPO address, or any U.S. territories, transit times may take a little longer.

Please note: We cannot ship to APO/FPO addresses or PO Boxes using Next Day Shipping or Expedited Shipping. Please make sure to select Standard Shipping on checkout if this applies to you.

We currently ship to Canada, Australia, New Zealand, Malaysia, Singapore, Hong Kong, India and The Philippines! Once your order ships, it should arrive to you within 8-14 business days.

For customers in South Korea, please visit kravebeauty.co.kr

Shipping costs will vary depending on weight and shipping destination. Costs will be calculated upon checkout.

  • For U.S. orders, all orders at or above $40 will get free standard shipping!
  • For Hong Kong, India, Canada, Australia, and New Zealand, duties and tariffs will be paid up front at checkout.
  • For Malaysia, Singapore, and Philippines orders, your package may incur additional duties and tariffs upon arrival. If your order is under $100 for Malaysia or under $400 for Singapore or under $200 for the Philippines, your order will not incur additional duties and tariffs upon arrival.

Once your package has been shipped, you'll receive a shipping confirmation email with your tracking number.

If you need special delivery accommodations, we recommend reaching out to the carrier directly.

We take full responsibility for damaged products due to manufacturing defects. Please send us a photo at hello@kravebeauty.com, and we'll be happy to figure out a solution.

We know you're excited to get your package, but unfortunately delays in transit times may occur with the carrier. If your order is still in transit and has not been delivered within our promised timeframe, your order may be lost. Please see qualifications below:

 U.S. Next Day Shipping Allow up to 4 business days for your order to arrive. Contact us on the 5th business day.
U.S. Expedited Shipping
Allow up to 5 business days for your order to arrive.
Contact us on the 6th business day.
U.S. Standard Shipping
Allow up to 11 business days for your order to arrive.
Contact us on the 12th business day.
International Shipping
Allow up to 16 business days for your order to arrive.
Contact us on the 17th business day.

If your package has been marked delivered yet you can't locate it, please allow 3 business days from the delivered date on the tracking number as some carriers may be experiencing latency issues and lags in their tracking. If by the 3rd business day you still cannot locate your order, please reach out to us.

As we work on reducing our carbon footprint, we currently do not accept any physical returns due to the additional impact it has on our environment. Refund requests will be handled on a case-by-case basis. If you'd like to request a refund, please email us at hello@kravebeauty.com within 30 days of your delivery date.

NOTE: We take responsibility for damaged & defective products as noted above. Additionally, we understand that everyone's skin is different and may react differently to our products and ingredients. If you aren't fully satisfied with your product, please let us know!

For all customer inquiries, you can contact us through live chat or email at hello@kravebeauty.com. Our business hours are Monday to Friday 9am to 5pm PT, excluding national holidays. Check out our FAQs in the meantime!

If you are an international customer inquiring about order tracking once your order has shipped, please email help@passportshipping.com for further assistance.